My pet has been stolen, what do I need to do?

Please inform Animal Tracker as soon as possible if your pet is stolen.

The best way to do this is by logging into your account and selecting the 'Report Missing' button in your pet's record. To do this, click on the animal's name in the 'Your Animals' section of your account page, and scroll to the box that reads 'Lost or Missing Pets'. If you suspect the animal has been stolen and have been in contact with the police, you will have the option to enter a Crime Reference Number at this stage.

Please check that your contact details are up to date so that we can reach you if necessary.

You may wish to review your privacy settings if you suspect the animal has been stolen as, if you have any of your details set to public, they will be visible to anyone with access to the microchip number if they were to run a search.

Once marked as missing, your pet's microchip number will be sent to the network of Scanner Angel microchip scanners. If your pet is found and scanned with one of these it will recognise, they are listed as missing and will display Animal Tracker's contact number.

Subscription Account holders will have access to the following:

1. Alerts sent out by text / email to the local area (option to add in an alternate postcode if the animal is missing from an area different to their registered address).
2. Ability to add a photo and create/download missing posters.
3. Access to FREE VIP membership at Pets Reunited.
   When a pet is reported missing on Pets Reunited, notifications with the missing pet's details will be sent to local vets, rescues, and volunteers. Ready-made posters and flyers will be generated for you and emailed directly to your inbox ready for you to print at home and distribute straight away. A search engine optimised, dedicated web page for your missing pet with a photo, location map and all the key details about your pet will also be generated.  Pets Reunited hosts several reunification successes and displays a huge 72% reunification rate.

If you are not a Subscription account holder then you may choose to upgrade.

If you are not in a position to access your online account please call our 24/7, 365 lost and found number on 01279 219777. Our customer service team will need to verify all callers before proceeding so please have the pet's microchip number to hand and make sure it is the named account holder making the call.

What to do next....

• If you suspect your pet has been stolen, you should contact the police and report the crime as a theft. Call 101 or report it online.
• Contact vets, local charities and rescues to see if your pet has been found or handed in - give them the microchip number along with your contact details.
• To inform your local authority/dog warden please visit https://www.gov.uk/check-council-missing-dog
• Create and distribute missing posters (if you are a Premium customer you can do this via your account) to local shops, gyms, post offices etc.
• Look at sites such as Pets Reunited (https://www.petsreunited.com/) who have a wide social media reach.
• Contact your pet insurance provider (if applicable), as they may offer financial assistance and advice on missing pets

If you know who has your animal and if the police deem this to be a civil matter, then you may wish to consider contacting an organisation such as Dog Law (https://doglaw.co.uk/) who are specialists in both criminal and civil cases involving dogs.  They offer paid consultations.

Please remember to inform us if you are reunited with your pet via your Animal Tracker account.

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